Privacy Policy

Effective Date: June 12, 2026
Last Updated: June 12, 2026

Protomic Labs LLC (“Protomic Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our websites, including https://protomiclabs.com and https://blog.protomiclabs.com (collectively, the “Sites”), purchase products from us, subscribe to communications, contact us, or otherwise interact with Protomic Labs.

By using our Sites, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Protomic Labs LLC operates an e-commerce website at https://protomiclabs.com and a blog at https://blog.protomiclabs.com.

The blog is intended to provide educational and informational content related to sports performance, recovery, hydration, nutrition science, ingredients, and guides.

2. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically through our Sites, and information received from service providers or third-party platforms.

Information You Provide Directly

We may collect information when you:

Place an order
Create an account
Subscribe to emails or newsletters
Submit a contact form
Request customer support
Participate in surveys, promotions, or other site features
Communicate with us directly

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Account login information
Customer service communications
Preferences, feedback, or survey responses

Payment Information

Payments are processed by third-party payment providers. We do not directly store full credit card numbers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our Sites, we or our service providers may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Referring URLs
Pages viewed
Links clicked
Date and time of visit
Approximate location derived from IP address
Cookies, pixels, and similar tracking technologies
Site usage and performance data

Information from Third Parties

We may receive information from service providers and platforms that help us operate our business, including e-commerce platforms, payment processors, shipping providers, analytics providers, advertising platforms, email marketing services, customer support tools, fraud prevention providers, and social media platforms.

3. Comments on the Blog

Comments are currently disabled on https://blog.protomiclabs.com.

Because comments are disabled, visitors are not intended to submit public comments through the blog, and we do not intentionally collect comment form data, comment author information, public comment profile images, or comment-related cookies through the blog.

If comments are enabled in the future, we may update this Privacy Policy to explain what comment-related information is collected and how it is used.

4. Media Uploads

Visitors are not intended to upload images or media files to the blog.

If image or media upload features are enabled in the future, users should avoid uploading images that contain embedded location data, such as EXIF GPS data, because visitors may be able to download and extract location data from uploaded images.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

Operate the Sites
Remember preferences
Support shopping cart and checkout functionality
Understand how visitors use the Sites
Measure marketing performance
Improve user experience
Deliver or measure advertising
Prevent fraud and improve security

You may be able to control cookies through your browser settings. Some features of the Sites may not function properly if cookies are disabled.

Where required by law, we may provide cookie consent tools or privacy preference controls.

WordPress Login and Administrative Cookies

If authorized users log in to the WordPress blog, WordPress may set cookies to determine whether the browser accepts cookies, save login information, and save screen display preferences.

Login cookies generally last for a limited period unless the user selects “Remember Me.” If a logged-in user edits or publishes an article, WordPress may save an additional cookie that indicates the post ID of the article edited. This cookie does not contain personal data and expires after a short period.

These administrative cookies are generally relevant only to authorized site administrators, editors, authors, or other approved users.

6. Embedded Content from Other Websites

Articles on the blog may include embedded content, such as videos, images, social media posts, or articles.

Embedded content from other websites behaves in the same way as if you visited the other website directly. These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content, including your interaction with the embedded content if you have an account and are logged in to that third-party website.

We are not responsible for the privacy practices of third-party websites or embedded content providers.

7. How We Use Personal Information

We may use personal information for the following purposes:

To operate, maintain, and improve our Sites
To process, fulfill, and deliver orders
To process payments
To provide customer service
To communicate with you about orders, accounts, support requests, and updates
To send marketing emails, newsletters, promotions, and product information, where permitted
To personalize your experience
To improve our products, services, content, and marketing
To analyze site performance and user behavior
To prevent fraud, unauthorized transactions, abuse, and security incidents
To comply with legal obligations
To enforce our terms, policies, and agreements
To protect our rights, customers, business, and property

8. Email and Marketing Communications

If you subscribe to our emails or otherwise opt in to receive marketing communications, we may send newsletters, promotions, product updates, educational content, and other marketing messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing emails, we may still send non-marketing communications, such as order confirmations, shipping updates, account notices, customer service responses, and legal or security notices.

9. How We Share Personal Information

We may share personal information with service providers and third parties that help us operate our business, including:

E-commerce platform providers
Payment processors
Shipping and fulfillment providers
Email and SMS marketing providers
Analytics providers
Advertising and retargeting partners
Customer support providers
Fraud prevention and security providers
Website hosting and technology providers
Professional advisors, such as attorneys, accountants, and consultants

We may also disclose personal information:

To comply with applicable laws, regulations, legal processes, or governmental requests
To enforce our terms, policies, or agreements
To protect the rights, property, safety, or security of Protomic Labs, our customers, or others
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy

10. Shopify and E-Commerce Platform Processing

Our main e-commerce site is operated through Shopify. Shopify and related service providers may process personal information as part of providing e-commerce services, including store hosting, checkout, payment support, order processing, fraud prevention, analytics, and related commerce functionality.

Shopify and related service providers may process personal information according to their own privacy practices and applicable law.

11. Advertising, Analytics, and Third-Party Tools

We may use analytics and advertising tools, such as Shopify analytics, Google Analytics, Meta/Facebook pixels, email marketing analytics, or similar technologies.

These tools may collect information about your interactions with our Sites and other websites or platforms over time. They may use cookies, pixels, or similar technologies to provide analytics, measure advertising effectiveness, or deliver interest-based advertising.

You may be able to manage certain advertising preferences through your browser, device settings, cookie settings, or privacy tools provided by the relevant third-party platforms.

12. Password Resets and User Accounts

If user accounts are enabled and you request a password reset, your IP address may be included in the reset email.

For users who register on our Sites, we may store the personal information they provide in their user profile. Registered users may be able to see, edit, or delete certain personal information at any time, except they may not be able to change their username. Website administrators may also be able to see and edit user profile information.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Complete transactions
Maintain business and accounting records
Provide customer service
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and protect security

If comments are disabled, we do not intentionally retain public comment submissions through the blog. If comments are enabled in the future, comments and related metadata may be retained to support moderation, spam prevention, and site administration.

Retention periods may vary depending on the type of information and the reason we collected it.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

15. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Opt out of certain data sharing, targeted advertising, or sale of personal information, where applicable
Withdraw consent where processing is based on consent

You may also request an exported file of personal information we hold about you, where applicable.

These rights may be subject to exceptions. For example, we may retain information when necessary for administrative, legal, security, tax, accounting, fraud prevention, dispute resolution, or business recordkeeping purposes.

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

16. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if those laws apply to Protomic Labs.

Depending on the circumstances, California residents may have the right to:

Know what categories of personal information we collect
Know the sources of personal information
Know the purposes for collecting, using, selling, or sharing personal information
Know the categories of third parties to whom personal information is disclosed
Access specific pieces of personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights

We do not knowingly sell personal information for money. Some advertising, analytics, or tracking activities may be considered “sharing” or a “sale” under certain privacy laws. Where required, we will provide a method to opt out.

17. Children’s Privacy

Our Sites are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

18. International Visitors

Protomic Labs is based in the United States. If you access our Sites from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in these countries may differ from those in your location.

19. Links to Third-Party Websites

Our Sites may contain links to third-party websites, platforms, services, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites or services.

You should review the privacy policies of any third-party websites or services you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

If we make material changes, we may provide additional notice where required by law.

Your continued use of the Sites after changes are posted means you accept the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, contact us at:

Protomic Labs LLC
Email: info@protomiclabs.com
Mailing Address: 21175 State Hwy 249, No. 257, Houston, TX 77070